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Interlibrary Loan: FAQs

Is there a book you need that the library does not have? Use the Interlibrary Loan services to borrow books from other libraries.

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Office Hours

Interlibrary Loan

Monday 8:30a.m.-5:00pm
Tuesday   8:30a.m.-5:00pm
Wednesday  8:30a.m.-5:00pm
Thursday 8:30a.m.-5:00pm
Friday 8:30a.m.-5:00pm
Saturday Closed
Sunday Closed

Harvey Library Hours

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Frequently Asked Questions

  • WHO MAY REQUEST AN ILL?
  • Only currently enrolled students, faculty, and staff of Hampton University.

  • HOW DO I CREATE AN ACCOUNT?
  • Your information must be current at the Circulation Desk prior to signing up for an account.

    From the ILL/ILLiad page, choose "First Time User" and follow the instructions. Please only use your HU e-mail address when signing up. You should receive a confirmation that your account has been set up.

  • WHAT SHOULD I DO BEFORE SUBMITTING A REQUEST?
  • Make sure that the Harvey Library does not own the item by checking 
    Find Books and More or Ejournal Finder.

  • HOW LONG DOES IT TAKE?
  • Books can take anywhere from 1 to 8 weeks. Journals can take anywhere from 1 day to 2 weeks.

  • HOW MANY REQUESTS CAN WE MAKE AT ONE TIME?
  • 10 per week. However, no more than two articles from the same journal may be requested.

  • HOW WILL I KNOW MY INTERLIBRARY LOAN IS READY FOR PICK UP?
  • You will receive an e-mail saying your book is available for pick up at the Circulation Desk on the first floor of Harvey Library

  • WHERE DO I PICK UP MY INTERLIBRARY LOAN?
  • You can pick up books at the Circulation Desk on the 1st floor of the Harvey Library. Most articles will be sent electronically and can be retrieved by going to your ILLIAD account and clicking on the link View/Download Electronically Received Articles. Occasionally article copies may have to be picked up at the Circulation Desk.

  • WHAT DOES IT MEAN IF MY INTERLIBRARY LOAN REQUEST IS CANCELLED?
  • Your request may be cancelled for the following reasons:

    • Incorrect citation.
    • They are materials that are available through the Harvey Library online databases.
    • Your Library Account with the Circulation Department is blocked because of fees or fines.
    • Copyright fee - Harvey Library cannot request items that have fees.
    • The article or book is not available at participating libraries.
  • HOW DO I RENEW MY INTERLIBRARY LOAN ITEMS?
  • Check with Interlibrary Loan 727-5186

  • WHAT TYPES OF MATERIALS ARE AVAILABLE BY INTERLIBRARY LOAN?
  • Books, journal articles, chapters from books, theses/dissertations, and items that are owned by Harvey Library but declared lost or missing. Some materials may not be available by ILL.

  • IS IT FREE?
  • Most Interlibrary loans are free, however many libraries charge a fee for Interlibrary Loan. Harvey Library will not request materials that have fees

Additional Information

Please Note:

You are liable for any overdue, lost, or damaged items.The amount of that liability is determined by the lending library. We will communicate directly with the student, faculty, or staff member who borrowed the materials.

If this effort to retrieve the ILL materials is not successful, a written letter will be sent to the office of the Dean of Men or Dean of Women or in the case of faculty and staff, the Department Chair or Unit Head. Unpaid fees are passed on to the Business Office and placed on the Student Account. A block is placed at the Library on borrowing privileges.

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Subject Guide

Jaime Newland

William R. and Norma B. Harvey Library
757.727.5372

©2016 Hampton University
Hampton, VA 23668 : 757.727.5000